We appreciate your interest in printfalcon.com for your printing needs. Our goal is to provide top-quality printing services and ensure your satisfaction. Please review our policies regarding returns, refunds, and cancellations below, designed to be easily understood by all.
Return Policy
- Custom Orders: Due to the personalized nature of our printing services, we do not accept returns or exchanges once an order is placed.
Refund Policy
- Non-refundable Services: As our services are customized, refunds are not typically issued. However, if there is an error on our part, we will work to rectify it, possibly by reprinting the order.
- Order Issues: If you encounter any problems, please contact us immediately at [email protected]. We are committed to finding a satisfactory resolution.
Cancellation Policy
- Order Finalization: Orders are final once submitted. However, customers can contact us on WhatsApp for cancellations and refunds, provided a reasonable reason is refunded.
- File Submission Errors: If there is an error in the file submitted, a corrected file can be submitted within one hour of the original order.
- Right to Cancel: We reserve the right to cancel orders with inappropriate or fraudulent content.
- Cancellations by Us: In rare cases of our error, we will promptly inform you and guide you through the cancellation process.
Additional Information
- Parcel Returns: Customers are responsible for reshipping costs if parcels are returned to us by the carrier service or any other shipping partners.
Contact Us
For any inquiries or concerns about our policies, please contact us at [email protected] or reach out to us on WhatsApp. We are dedicated to providing exceptional printing services at printfalcon.com and value your trust in us for your printing needs.